SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in more than 100 countries world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages shipped from our US warehouse are shipped through USPS, DHL, FEDEX,etc. Packages from our warehouse in European Union will be shipped by EMS Package, DHL, TNT, FEDEX or similar. Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product or with DHL.
Do you ship worldwide?
Yes. We provide free shipping for more than 100 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
3-30 Business days |
| Canada, Europe |
4-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
4-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
**Dresses and wedding dresses are hand-sewn so the delivery time may be longer than the estimated delivery times.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
We understand that sometimes plans may change and orders may need to be canceled. On our part, we will try to accommodate your requests as best as we can. Cancellations need to be made as soon as possible. After placing the order there is a 30% cancellation fee of the total purchase price. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If your item was faulty or damaged (need to send photos of the damaged packaging unopened)
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of weddingery (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.weddingery.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Color Disclaimer
We attempt to display product images as accurately as possible. However, due to lighting and different devices you might be using, the color in the image may vary slightly for the actual color of the product. Please review all the images of the product you desire BEFORE placing your order. If you have any questions about any of our products please feel free to contact us by clicking the contact us link on our website.
All 6 dresses were great, only minor alterations needed. Color shades were also great. FAST SHIPPING AWESOME SELLER FEEDBACK
Totally spectacular, Custom made by the same price, the store Super attentive, the body with helmets, not ago missing neither bra, is Ge neither to, arrived in 15 days, foremost Ge neither at, thanks. Would buy without hesitation.
Good size, no defects, receipt before the date
Perfect ! High quality, beautiful product ! Friendly store !
awesome dress! totally worth it!
Delivered before the date, super quality, not transparent
Good size. Very nice dress flawless.
amazing! The store answer all your questions, the delivery is fast and the dresses are perfect!
We ordered our dresses in dusty rose 132 and in light pink 37. It was custom order and sizes fit well. They are really nicely made and absolutely amazing with this price. It took about 4 weeks to Finland. Seller was so kind and helpful with colour choosing.
Highly recommend it, the product is of superb quality and the store is very friendly and very helpful
I would like to thank every one who had a part in making my bridesmaids dresses . They came out great and I was worried , they worked with me with colors be cause I needed Tiffany blue . 100 stars to your company !
i have fitted 3 2 arrived cons dresses with lace back zipper. good deal with store for suit arrangement.
dresses are very beautiful, communication is great. I will definitely recommend this store.
I'm very happy. The quality is excellent. It is exactly what I ordered. Thank you very much for everything, really. I'm very grateful.
The dress is perfect! Wonderful! Much better than expected. Order the size according to the table. I am very satisfied.
very very good. thank you
Vestito davvero bello, anche la stoffa :)
el vestido es de una excelente calidad
Quick responses & very understanding!
Très satisfait de ma commande. Bon produit. Trois autres sont en cours de,commande.
Bellissimo, realizzato nel colore che ho scelto tra quelli proposti
Perfecto!!!! El vendedor excepcional
perfect!! thank you very much
Good quality, very nice color!
Vestido de gran calidad. Hecho con mis medidas. Lo compré el 2 de mayo y ha llegado el 24 de mayo. Muy recomendable.
Perfect dress. Thank you! :)
desde que pedi hasta fabricación personalizada 15 dias. envió por Mensajero una semana. color perfecto. cnd me lo pruebe valoró.
Great purchase! The dresses look exactly like on the picture. Seller responded super fast. I recommend instead of zipper ask for lace up
Llegó en 10 días desde el envío. Tardo en hacerlo a medida algo más de 20 días. Calidad muy buena. Lo único que el azul no corresponde con La foto, no es tan eléctrico. Es más marino no obstante es un azul bonito. No me cobró un plus por hacerlo a medida lo que es un plus para el vendedor. La verdad que estoy contenta con el producto.
un poco grande del pecho necesita unos pequeños arreglos pero es perfecto el envío fue rápido y el vendedor respondió todas mis dudas recomiendo este vestido se puede llevar sin sujetador lleva un pequeño relleno para q sujete bien el pecho.
perfetto!!! solo da accorciare!!!
I was very satisfied with the tracking. The item arrived within the provided time and looks exactly like on the picture. It's made of some really nice material.
Tenía un poco de miedo en si sería o no como en las fotos, y la verdad que estoy súper contenta con la compra, llego más o menos en unos 20 dias, la talla la pedí según la tabla y perfecto, un poco largo, pero ya contaba con ello, si eres ancha de espalda o de hombro recomiendo una talla más, ya que tiene refuerzo en la parte superior y es rígido. calidad-precio recomendable.
very satisfied. My bridesmaids didnt try them on yet so I cant comment on the fit but otherwise looks great.
The shipment came earlier than expected which was a nice surprise. The dress is very good quality at a great price.
Awesome communication
perfect. wonderful.
Good communication / good customer service /good product quality I will definitely buy again
I am very pleased with this custom dress. I gave the store my exact measurements and the dress fit perfectly. As a larger woman, I'm very pleased with the dress's built in bra and supportive boning. Before ordering, the seller answered some questions I had to make sure I got the right color. The communication was quick and helpful. You cannot tell any difference from this dress and ones from a bridal store here in the USA.
Preciosos. Recomiendo pedir a medida. Llegó en tres semanas
Precioso, el color super parecido y muy bien cosido. Más adelante hablo de la talla. De primeras lo recomiendo. Llegó en menos de un mes.
Seller was very understanding and my dress was delivered in well time and fit wonderfully. Thank you!
I received just what I ordered and I love the color
very todo communication with the store. beautiful. thank you