SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in more than 100 countries world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages shipped from our US warehouse are shipped through USPS, DHL, FEDEX,etc. Packages from our warehouse in European Union will be shipped by EMS Package, DHL, TNT, FEDEX or similar. Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product or with DHL.
Do you ship worldwide?
Yes. We provide free shipping for more than 100 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
3-30 Business days |
Canada, Europe |
4-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
4-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
**Dresses and wedding dresses are hand-sewn so the delivery time may be longer than the estimated delivery times.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
We understand that sometimes plans may change and orders may need to be canceled. On our part, we will try to accommodate your requests as best as we can. Cancellations need to be made as soon as possible. After placing the order there is a 30% cancellation fee of the total purchase price. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If your item was faulty or damaged (need to send photos of the damaged packaging unopened)
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of weddingery (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.weddingery.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Color Disclaimer
We attempt to display product images as accurately as possible. However, due to lighting and different devices you might be using, the color in the image may vary slightly for the actual color of the product. Please review all the images of the product you desire BEFORE placing your order. If you have any questions about any of our products please feel free to contact us by clicking the contact us link on our website.
muy bien en cuanto a las medidas en que fue pedido y el vendedor muy amable para responder mis dudas una vez que fue enviado llego muy rapido
Muy bonito, espectacular, millones de veces recomendado, superrrrr .
Am I dreaming ? arrived PERFICT fits PERFECT looks PERFECT I couldent be happier I put it strate on so excited GREAT quality for a super great price only took 2 weeks to arrive tooo thankyou thankyou thankyou .must buy
I'm in love with my dress!!! Everything about it is so beautiful. From contacting the store to receiving the dress everything went very smooth. I highly recommend this seller!!!
perfecct
Excelente , lo ame es hermoso, muchas gracias me encanto, las medidas son exactas y la tela es hermosa . Recomendado 100%, el vendedor es muy atento y sigue todas tus recomendaciones
PERFECT! Beyond my expectations love it!
Sooo beautiful dress and it matches the pictures and description so well!
wow this is the best dress ever. I love that dress and I am so looking forward to the ceremony. the store answered all questions and is so patient. the dress fit very well. I just love ❤ I recommend 10000000%
Ótimo trabalho amei serviço desde a comunicação com vendedor tanto com o vestido perfeito amei mesmo ótimo trabalho vocês estão de parabéns !!!!
very nice!!
очень красивое платье))))))))))))))))!!!!!!!!!!!!!!!!! фото будут дополнительно
I love it
I received the package and would like to thank you for the absolutely gorgeous dress. I will come back as soon as possible with pictures
Will post more pictures. But this dress is magical, I cried when I openend it. Thank you for the great service.
o vestido e lindo obrigada mesmo ... a entrega do vestido foi rapida
El vestido es realmente hermoso! estoy muy feliz! Hecho a medida! minimo detalles de algunas manchitas pero es realmente mínimo ! El vendedor muy atento; la comunicación con el fue perfecta ! siempre respondiendo mis dudas! Recomiendo al vendedor. ☆☆☆☆☆ Agregó los detalles deseados sin costo! ❤❤❤ Paquete bien envuelto!
Really satisfied with the quality of the dress. I couldn't try it on perfectly yet because I need someone else to help me to wear it well. Definitely will recommend to my friends and family to buy from Weddingery.com if anyone is looking for wedding dress.
Kleid ist genauso wie auf dem Bild, alles hat super gepasst! Dankeschön
Hermoso mi vestido, llego antes de lo pensado y en perfectas condiciones. muchas gracias por tan hermoso trabajo. Estoy satisfecha por elegirlos a ustedes.
Goergous dress, excellent quality!
MARAVILHOSO!!! É melhor que a imagem, é simplesmente divinal!!!! estava receosa mas hoje assim que o recebi percebi que era aquilo que eu sempre desejei, mas depois vesti e fiquei apaixonadissima!! o vendedor é MARAVILHOSO, SUPER ATENCIOSO. Encomendei que nao se vão arrepender!!!