We are proud to offer international shipping services that currently operate in more than 100 countries world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages shipped from our US warehouse are shipped through USPS, DHL, FEDEX,etc. Packages from our warehouse in European Union will be shipped by EMS Package, DHL, TNT, FEDEX or similar. Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product or with DHL.
Do you ship worldwide?
Yes. We provide free shipping for more than 100 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
3-30 Business days
4-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
4-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.**Dresses and wedding dresses are hand-sewn so the delivery time may be longer than the estimated delivery times.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
We understand that sometimes plans may change and orders may need to be canceled. On our part, we will try to accommodate your requests as best as we can. Cancellations need to be made as soon as possible. After placing the order there is a 30% cancellation fee of the total purchase price. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If your item was faulty or damaged (need to send photos of the damaged packaging unopened)
We do not issue the refund if:
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of weddingery (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://www.weddingery.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
We attempt to display product images as accurately as possible. However, due to lighting and different devices you might be using, the color in the image may vary slightly for the actual color of the product. Please review all the images of the product you desire BEFORE placing your order. If you have any questions about any of our products please feel free to contact us by clicking the contact us link on our website.